Terms&Privacy | Molly Brown

1. Purpose

The purpose of these Terms is to define the rights, obligations, and responsibilities of the online mall and users in connection with the use of internet-based services (the “Services”) provided through the Molly Brown online mall (the “Mall”) operated by M.B Holdings (the “Company”), an electronic commerce operator.
※ These Terms also apply to electronic commerce conducted via PC communication, mobile, or other networks, to the extent such application does not conflict with the nature of those services.

2. Definitions

① “Mall” refers to the virtual business premises established by M.B Holdings (“the Company”) using information and communications equipment such as computers to allow transactions of goods or services (“Goods, etc.”). The term also includes the business operator that manages and operates the online mall.
② “User” refers to members and non-members who access the Mall and receive services provided by the Mall under these Terms.
③ “Member” refers to an individual who has registered as a member of the Mall and is continuously eligible to use the services provided by the Mall.
④ “Non-member” refers to an individual who uses the services of the Mall without registering as a member.

3. Display, Explanation, and Amendment of Terms and Conditions

① The Mall shall publish the Terms, business name, representative’s name, business address (including the address for handling consumer complaints), telephone number, fax number, e-mail address, business registration number, mail-order business report number, and the Personal Information Protection Officer’s contact details on the initial service screen of the Mall in a manner that is easily accessible to Users.
The full text of the Terms may be made available through linked screens.
② Before obtaining consent to the Terms, the Mall shall provide separate linked screens or pop-up windows to ensure that Users can clearly review key terms, including withdrawal of offer, delivery responsibility, and refund conditions.
③ The Mall may amend the Terms within the scope permitted under relevant laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Door-to-Door Sales Act, and the Framework Act on Consumers.
④ When amending the Terms, the Mall shall specify the effective date and reason for amendment and publish the current Terms together with the amended Terms from at least seven days prior to the effective date until the day before the effective date on the initial screen of the Mall. If the amendment is unfavorable to Users, the notice period shall be at least 30 days. In such cases, the Mall shall display the previous and amended provisions in a manner that allows Users to compare them easily.
⑤ Amended Terms apply only to contracts executed on or after the effective date. Contracts already executed before that date remain subject to the previous Terms.
However, if a User to an existing contract expresses intent to apply the amended Terms within the announcement period and the Mall consents, the amended Terms shall apply.
⑥ Matters not stipulated in these Terms and their interpretation shall be governed by relevant laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, electronic commerce consumer guidelines issued by the Fair Trade Commission, and customary practices.

4. Provision and Modification of Services

① The Mall provides the following services:
1. Providing information on goods or services and entering purchase contracts
2. Delivery of goods or services for which purchase contracts are concluded
3. Other services determined by the Mall
② If goods or services become unavailable, or if technical specifications change, the Mall may modify the content of goods or services to be provided under future contracts.
In such cases, the modified content and provision date shall be posted without delay at the location where the current content is displayed.
③ If services already contracted with a user must be changed due to unavailability of goods or services or changes in technical specifications, the Mall shall notify the reason for the change to an address capable of receiving notice.
④ In such cases, the Mall shall compensate for resulting damages.
However, compensation is not required where the Mall proves absence of intent or negligence.

5. Service Suspension

① The Mall may temporarily suspend service if maintenance, replacement, malfunction of information and communication equipment, or interruption of communications occurs.
② The Mall shall compensate for damages suffered by users or third parties due to temporary service suspension, except where the Mall proves absence of intent or negligence.
③ If the Mall becomes unable to continue providing services due to business transition, closure, or merger with another operator, notice shall be given to users in accordance with Article 8, and compensation shall be provided under the conditions originally presented. If compensation criteria were not provided, accumulated mileage or reward points shall be paid in goods or cash corresponding to their value within the Mall.

6. Signing Up

① Signing up is requested by entering the required information in the registration form specified by the Mall and indicating consent to these Terms.
② The Mall registers applicants as members unless any of the following grounds apply:
1. The applicant previously lost membership under Article 7(3); however, reinstatement may be permitted where three years have passed since loss of qualification and the Mall approves re-registration.
2. The registration information is false, incomplete, or incorrect.
3. Registration is deemed technically impracticable by the Mall.
③ The membership contract is formed at the time the Mall’s acceptance is delivered to the member.
④ If registered information changes, the Mall must be notified through modification of member information within a reasonable period.

7. Withdrawal from Membership and Loss of Qualification

① A member may request withdrawal from the Mall at any time, and the Mall shall process such withdrawal without delay.
② The Mall may restrict or suspend membership if any of the following apply:
1. False information was provided at the time of registration
2. Payment obligations for purchased goods or for use of the Mall are not fulfilled by the due date
3. Use of another person’s account or interference with Mall use by others threatens electronic commerce order
4. Acts violating laws, these Terms, or public order and morals are committed through the Mall
③ If the same conduct is repeated twice or more after restriction or suspension of qualification, or if the cause is not remedied within 30 days, the Mall may revoke membership.
④ When membership is revoked, registration shall be deleted. In such cases, notice of revocation shall be given, and an opportunity to explain shall be provided with a notice period of at least 30 days prior to deletion.

8. Notice to Members

① Notices to members may be sent to the email address designated in advance in agreement with the Mall.
② For notices to an unspecified number of members, posting on the Mall bulletin board for at least one week may substitute for individual notice.
However, individual notice shall be given for matters with significant effect on an individual member’s transactions.

9. Purchase Application and Consent for Provision of Personal Information

① Users of the Mall apply for purchases using the following or similar procedures, and the Mall shall clearly present the following information during the application process:
1. Search for and select goods or services
2. Enter recipient name, address, phone number, and email (or mobile number)
3. Confirm terms and conditions, withdrawal restrictions, and cost-related information such as shipping or installation fees
4. Indicate agreement to the Terms and confirmation/rejection of the above items (e.g., mouse click)
5. Submit purchase application and confirm, and indicate agreement to confirmation by the Mall6. Select payment method
② If personal information must be provided to a third party, the Mall shall inform the purchaser and obtain consent regarding:
1. Recipient of the personal information
2. Purpose of use by the recipient
3. Items of personal information to be provided4. Retention and use period by the recipient (The same applies to any changes requiring modified consent.)
③ If handling of personal information is outsourced to a third party, the Mall shall inform the purchaser and obtain consent regarding:
1. The party to whom handling is outsourced
2. Content of the outsourced tasks(The same applies where consented items change.)
However, where necessary to fulfill a service contract and related to user convenience, notification through the Privacy Policy in accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection may substitute for individual notice and consent procedures.

10. Formation of Contract

① The Mall may refuse acceptance of a purchase request under Article 9 if any of the following apply.
However, in the case of a contract with a minor, the Mall shall notify that the minor or the legal representative may cancel the contract if consent of the legal representative is not obtained.
1. The application contains false information, omissions, or errors
2. A minor attempts to purchase goods or services prohibited under the Youth Protection Act, such as tobacco or alcohol
3. Acceptance of the purchase request is deemed technically difficult for the Mall
② A contract is deemed concluded when the Mall’s acceptance reaches the user in the form of a receipt confirmation notice as prescribed in Article 12(1).
③ The Mall’s acceptance shall include confirmation of the purchase request, availability of goods or services, and information regarding correction or cancellation of the request.

11. Payment Methods

① Payment for goods or services purchased through the Mall may be made using any of the following available methods.
The Mall shall not impose any additional fees related to the payment method.
1. Bank transfers including phone, internet, or mail banking
2. Prepaid, debit, or credit card payments
3. Online bank deposit without passbook
4. Electronic currency payments
5. Payment on delivery
6. Payment using mileage or points issued by the Mall
7. Payment using gift certificates approved or issued by the Mall
8. Other electronic payment methods

12. Notice of Receipt, Modification, and Cancellation of Purchase Requests

13. Supply of Goods, etc.

① Unless otherwise agreed, the Mall shall take necessary measures—such as production on order, packaging, and other preparations—so that goods can be shipped within seven days from the date of the request.
If full or partial payment has already been received, such measures shall be taken within three business days from receipt of payment.
The Mall shall also provide a method for checking supply procedures and progress.
② The Mall shall specify the delivery method, payer of delivery charges by method, and delivery period for each method.
If the agreed delivery period is exceeded, damages arising from the delay shall be compensated, except where the Mall proves absence of intent or negligence.

14. Refunds

15. Withdrawal of Offer, etc.

① A user who has concluded a purchase contract with the Mall may withdraw the offer within seven days from the date of receiving the written confirmation of contract terms pursuant to Article 13(2) of the Act on Consumer Protection in Electronic Commerce.
If delivery of the goods or services occurs later than receipt of the written confirmation, the withdrawal period begins on the date of receipt or the date delivery commences.
However, where different withdrawal conditions are stipulated under the Act, such provisions shall apply.
② Withdrawal, return, or exchange is not permitted in the following cases after goods or services have been delivered:
1. Where goods or services are destroyed or damaged due to reasons attributable to the user (excluding damage to packaging necessary to check the content)
2. Where the value of goods or services has significantly decreased due to use or partial consumption
3. Where the value of goods or services has significantly decreased due to lapse of time, making resale difficult
4. Where goods or services identical in function can be reproduced and the packaging of the original has been damaged
③ In the cases listed under paragraphs 2(2) through 2(4), withdrawal shall not be restricted unless the Mall clearly indicated the restriction in an easily accessible location or provided samples for trial use in advance.
④ Notwithstanding paragraphs 1 and 2, if goods or services differ from what was advertised or supplied contrary to contract terms, withdrawal may be exercised within three months from the date of receipt or within thirty days from the date the discrepancy became known or reasonably could have become known.

16. Effects of Withdrawal of Offer, etc.

① When goods or services are returned, the Mall shall refund payments received within three business days.
If the refund is delayed, interest shall be added for the delay period at the rate prescribed in Article 21-2 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce.
② When payment was made by credit card, electronic money, or similar means, the Mall shall request the relevant payment provider to suspend or cancel the charge without delay.
③ Costs required to return goods or services in connection with withdrawal shall be borne by the user.
The Mall may not claim penalties or damages for withdrawal.
However, if withdrawal is due to goods or services differing from advertisements or contract terms, return costs shall be borne by the Mall.
④ If shipping costs were paid at the time of delivery, the Mall shall clearly indicate which party bears such costs in the event of withdrawal.

17. Protection of Personal Information

① The Mall collects only the minimum personal information necessary to provide services.
② The Mall does not pre-collect information required for performing purchase contracts at the time of membership registration.
However, where identity verification is required prior to contract execution under relevant laws, limited personal information necessary for verification may be collected.
③ When collecting or using personal information, the Mall shall notify the purpose and obtain consent.
④ Collected personal information shall not be used for purposes other than those notified.
If a new purpose arises, or if information is provided to a third party, the purpose shall be notified and consent obtained at the stage of use or provision, except where otherwise required by law.
⑤ When consent is required under Paragraphs ② and ③, the Mall shall specify or notify in advance the identity and contact details of the personal information manager, purpose of collection and use, matters concerning provision to third parties, and other items required under Article 22(2) of the Act on Promotion of Information and Communications Network Utilization and Information Protection. Consent may be withdrawn at any time.
⑥ Access to and correction of personal information retained by the Mall may be requested at any time, and the Mall shall take necessary measures without delay.
When correction is requested, the information shall not be used until correction is completed.
⑦ The Mall shall limit the number of personnel handling personal information and is fully liable for damages resulting from loss, theft, leakage, unauthorized provision, or alteration of personal information, including credit card or bank account details.
⑧ The Mall and any third party receiving personal information shall destroy the information without delay once the purpose of collection or provision is achieved.
⑨ Consent checkboxes for collection, use, or provision of personal information shall not be pre-selected.
Any service limitations resulting from refusal of consent shall be clearly indicated, and refusal to provide optional (non-essential) personal information shall not be grounds to deny membership or service.

18. Obligations of the Mall

① The Mall shall not engage in conduct prohibited by law or contrary to public order and shall use best efforts to provide goods and services continuously and safely under these Terms.
② The Mall shall establish security systems to protect personal information, including credit information, enabling safe use of internet services.
③ If misleading or unfair labeling/advertising in violation of Article 3 of the Act on Fair Labeling and Advertising causes damage, the Mall shall be liable for compensation.
④ The Mall shall not send commercial advertising email against the recipient’s wishes.

19. Obligations Regarding Member ID and Password

① Except as provided in Article 17, responsibility for management of ID and password rests with the member.
② Members shall not allow third parties to use their ID or password.
③ If ID or password is stolen or used by a third party, notice shall be given to the Mall immediately, and guidance provided by the Mall, if any, shall be followed.

20. Prohibited Conduct by Users

① Users shall not engage in any of the following conduct:
1. Registering false information when applying or modifying information
2. Stealing or misappropriating another person’s information
3. Altering information posted on the Mall
4. Transmitting or posting information not approved by the Mall (including computer programs)
5. Infringing copyrights or other intellectual property rights of the Mall or third parties
6. Damaging the reputation of the Mall or third parties or interfering with their business
7. Posting or disclosing obscene, violent, or otherwise unlawful content contrary to public order and morals on the Mall

21. Relationship Between Linking and Linked Malls

① When a higher-level Mall and a lower-level Mall are connected by hyperlinks (including text, images, video, etc.), the former is referred to as the “Linking Mall,” and the latter as the “Linked Mall.”
② The Linking Mall shall bear no responsibility for guaranteeing transactions conducted between a user and the Linked Mall for goods or services independently provided by the Linked Mall, if notice of such non-responsibility is clearly displayed on the initial page of the Linking Mall or in a pop-up window at the time of connection.

22. Ownership and Restrictions on Use of Copyrights

① Copyright and other intellectual property rights for works created by the Mall belong to the Mall.
② Information for which intellectual property rights belong to the Mall shall not be reproduced, transmitted, published, distributed, broadcast, or used for commercial purposes, nor provided to third parties for such use, without prior approval from the Mall.
③ If the Mall uses copyrights owned by a user based on an agreement, notice shall be given to that user.

23. Dispute Resolution

① To address legitimate opinions or complaints raised by users and to provide compensation for resulting damages, the Mall shall establish and operate a dispute resolution body.
② Complaints and opinions submitted by users shall be handled promptly and given priority.
If prompt handling is difficult, the Mall shall notify the user without delay of the reason and the expected processing schedule.
③ If a user files a remedy request in connection with an e-commerce dispute between the Mall and a user, the matter may be resolved through mediation by a dispute settlement institution designated by the Korea Fair Trade Commission or the governor of a metropolitan/ provincial government.

24. Jurisdiction and Governing Law

① Litigation relating to e-commerce disputes between the Mall and a user shall be filed with the court having jurisdiction over the user’s address at the time of filing, or if the address is unknown, with the court having jurisdiction over the residence.
If the address or residence is unclear at the time of filing, or if the user resides abroad, the case shall be filed in accordance with the relevant provisions of the Civil Procedure Act.
② Korean law shall govern litigation arising from e-commerce disputes between the Mall and a user.

‍M.B Holdings (“the Company”) values your personal information and complies with applicable laws such as the Personal Information Protection Act.

1. Items of Personal Information Collected and Collection Methods

① The Company collects the following personal information for membership registration, inquiries, and service applications:
1. When registering: name, login ID, password, mobile phone number, email
2. When applying for services: address, payment information
② During service use or business processing, service use records, access logs, cookies, IP addresses, payment records, and records of improper use may be automatically generated and collected.
③ Information is collected through the website, written forms, bulletin boards, email, event participation, delivery requests, phone, fax, and automated data collection tools.

2. Purpose of Personal Information Collection and Use

① The Company uses collected personal information for the following purposes:
1. Fulfillment of service contracts and billing
Providing content, processing purchases and payments, shipping goods or invoices, identity verification for financial transactions, and related services
2. Member management
Identity verification, preventing unauthorized or fraudulent use, confirming intent to register, verifying age or legal guardian consent for children under 14, handling complaints, and issuing notices
3. Marketing and advertising
Delivering promotional information, analyzing access frequency, and compiling statistics on service use

3. Retention Period of Personal Information

① By default, the Company deletes personal information without delay once the purpose of collection and use has been fulfilled.
However, certain information may be kept for the periods below for the following reasons:
1. Retention under the Company’s internal policy
Even after a member withdraws, the Company may retain their information for 5 years from the date of contract termination to prevent repeated fraudulent use, resolve disputes, and cooperate with investigations by authorities
.2. Retention required by law
Where retention is required under applicable laws, such as the Act on Consumer Protection in Electronic Commerce, the Company keeps information for the periods below:
Records of contracts or withdrawal of contracts
Retention reason: Act on Consumer Protection in Electronic Commerce
Retention period: 5 years
Records of payment and supply of goods
Retention reason: Act on Consumer Protection in Electronic Commerce
Retention period: 5 years
Records of consumer complaints or dispute resolution
Retention reason: Act on Consumer Protection in Electronic Commerce
Retention period: 3 years
Log records
Retention reason: Protection of Communications Secrets Act
Retention period: 3 months

4. Procedures and Methods for Destruction of Personal Information

① Generally, the Company deletes personal information without delay once the purpose of collection and use has been fulfilled.
The procedures and methods are as follows:
1. Destruction procedure
Information entered for membership registration, etc. is transferred to a separate database (or, in the case of paper, a separate file cabinet) after the purpose is fulfilled, and stored for a certain period in accordance with internal policies and relevant laws (see Retention Period), then destroyed.
Personal information transferred to a separate database is not used for any purpose other than retention, unless required by law.
2. Destruction method
Personal information stored in electronic file format is deleted using technical methods that prevent the records from being restored.

5. Provision of Personal Information

① The Company does not, in principle, provide users’ personal information to third parties.
However, exceptions are made in the following cases:
1. When the user has given prior consent
2. When required by law, or when an investigative agency requests it in accordance with legally prescribed procedures and methods

6. Outsourcing of Collected Personal Information

① The Company may entrust the handling of collected personal information to the external service providers below in order to perform its services.
1. Entrusted party: DHL
2. Entrusted party: KG Inicis

7. Rights of Users and Legal Guardians, and How to Exercise Them

① Users may access or modify their registered personal information at any time and may request cancellation of membership.
② Viewing or editing personal information is available via “Edit Personal Information” (or “Modify Member Information”).
Withdrawal of consent or cancellation of membership is handled through “Delete Account,” followed by an identity verification process, after which the information can be viewed, corrected, or deleted.
③ Users may also request action by contacting the Personal Information Protection Officer in writing, by phone, or by email, and the Company will respond without delay.
④ If correction of an error in personal information is requested, that information will not be used or provided until the correction is completed.
If incorrect information has already been provided to a third party, the Company will notify the third party without delay so that the correction can be made.
⑤ Personal information deleted or canceled at the user’s request is processed in accordance with the retention period specified in the “Retention and Use Period,” and cannot be accessed or used for any other purpose.

8. Installation and Operation of Automatic Data Collection Tools and How to Refuse Them

① The Company uses cookies and other tools that store and retrieve user information.
A cookie is a small text file sent from the server operating the website to the user’s browser and stored on the computer’s hard drive.
The Company uses cookies for the following purposes:
1. Purpose of using cookies
Analyze visits and usage frequency for members and non-members
Identify user preferences and interests, track activity, and measure participation in events or visit counts
Provide targeted marketing and personalized services based on this data
Users may choose whether to allow cookies.
Cookies may be fully allowed, stored only after confirmation each time, or completely refused through browser settings.
2. How to refuse cookies
Cookie storage can be refused by adjusting web browser settings to allow all cookies, require confirmation before storage, or block all cookies.
Refusing cookies may result in limited availability of some services.

9. Customer Service for Personal Information Inquiries and Complaints

① Users may report any personal information–related inquiries or complaints arising from the use of the Company’s services to the Personal Information Protection Officer or the relevant department.
② The Company will provide prompt and sufficient responses to such reports.
③ Reports or inquiries regarding personal information infringement may be filed with the following agencies:
Personal Information Infringement Report Center: privacy.kisa.or.kr / 118
Personal Information Dispute Mediation Committee: kopico.go.kr / 1833-6972
Supreme Prosecutors’ Office Cyber Investigation Division: spo.go.kr / local code + 1301
National Police Agency Cyber Bureau: cyberbureau.police.go.kr / 182